Please note that our standard response time for initial requests is 3 business days. In some cases, the response time may be extended if your issue requires input from other departments. However, we will always keep you updated on the progress of your request. If you created your request within the Support Center, you can track its status in the My Requests tab.
Important note: We kindly ask you to avoid creating multiple requests for the same issue, as this does not affect the response time. If you have another question or concern about the app, please create a new ticket.
If Support Service takes a long time to respond, then our answer simply did not reach the email address that you used to contact us. This may happen due to:
- The letter ended up in the spam folder of your e-mail service.
- Your mail service blocked our address.
- An error occurred and the email was not sent.
In such cases, we recommend you do the following:
- Check your spam folder: Our emails may occasionally end up in your spam folder, especially if you don't have a prior interaction with our support team.
- Review other mail categories: Some email providers, like Gmail, categorize emails into different sections like Promotions, Alerts, Social, etc.) Check these categories to ensure you haven't overlooked our response.
If you did not find the letter with our answer, then do the following:
- Reset your mailbox settings: If the issue persists, try resetting your mailbox settings to their default values. This may resolve any technical glitches that could be affecting email delivery.
- Duplicate your request: If the issue persists, you can duplicate your request to ensure it's brought to the attention of our support team.
- Add our support address support@yzzyapp.com to your whitelist: This ensures that our emails are not marked as spam and reach your inbox.
How to whitelist an address (f.e. Gmail):
1. Go to your mail
2. In the upper right corner, click on the gear icon and select: See all settings > Filters and Blocked addresses > Create a new filter
3. In the From line, enter the address: support@yzzyapp.com and click Create Filter
4. Check the boxes next to Never send it to spam and Always mark it as important - click the Create filter button.
If you encounter any further difficulties or have questions about our support process, please don't hesitate to contact your webmail service provider for more detailed information.