Violating the rules outlined in our Terms of Use may lead to the imposition of restrictive measures on your account, including account suspension. These decisions are not taken lightly and involve several key points:
- Individual Case Review: Each case of a suspected violation is individually reviewed and assessed by our support service. We take into consideration all relevant facts and circumstances surrounding the alleged breach.
- Right to Dispute: If you believe that your account has been subject to a ban without just cause, or if you feel there has been a misunderstanding, you have the right to dispute our decision.
- Contacting Support: To initiate a dispute or seek further clarification on the matter, please contact our Support team. Provide them with any relevant information or context that might aid in re-evaluating the decision.
We encourage all users to familiarize themselves with our Terms of Use to avoid any inadvertent rule violations. Our goal is to maintain a fair and safe environment for all users, and adherence to the Terms is essential in achieving this. If you have any questions or concerns, our support team is available to assist you.