Have trouble playing videos?
Don't worry, you're not alone. Video playback issues can be encountered quite often in any app with the feature, but there are a few things you can try to fix the problem.
Check your internet connection
A strong and stable internet connection is essential for smooth video playback. If your Wi-Fi signal is weak or your data connection is unstable, you may experience buffering, lagging, or videos that refuse to play altogether.
Close other apps
Multiple apps running in the background can consume precious resources, potentially interfering with video playback. Try closing any unnecessary apps before opening the app to free up resources.
Update the YZZY app
Regular app updates often include bug fixes and performance enhancements. Ensure you're running the latest version of our app to benefit from these improvements.
Restart your device
A simple restart can often resolve minor software glitches that might be causing video playback issues. Give your device a quick restart and see if the video plays smoothly afterward.
Check your device's storage
If your device is running low on storage space, it can hinder video playback. Try clearing some files or photos to create more available storage.
Clear the app's cache
Cached data can sometimes cause video playback issues. Here’s the guide.
Reinstall the YZZY app
If none of the troubleshooting steps work, reinstalling the app might be the solution.
If you've tried all these steps and still encounter video playback issues, reach out to our Support service for further assistance.